Find answers to common questions about products, ordering, shipping, delivery, returns, and exchanges. If you need more help, contact order@roomert.com.
- All
- 🪑 Product Information
- 💳 Ordering & Payment
- 🚚 Shipping & Delivery
- 🔄 Returns & Exchanges
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
🪑 Product Information
Our furniture is made from carefully selected, high-quality materials, including solid wood, engineered wood, metal, and premium upholstery fabrics. Each product is designed with both durability and aesthetics in mind.For detailed material information, please refer to the product description on each product page.
Some items require minimal assembly. Clear instructions and necessary tools are included in the package. Most customers can complete the assembly within a short time.
We offer a 30-day return policy on eligible items. Returned products must be unused, in their original condition, and include the original packaging. Please review our Returns & Refunds Policy for eligibility, return instructions, fees, exclusions, and refund timelines. If you need assistance, contact order@roomert.com.
💳 Ordering & Payment
We accept the following payment methods:
Visa, Mastercard, American Express, JCB, Shop Pay.
If you need to cancel or modify your order, please contact our customer support as soon as possible.
Once the order has been processed or shipped, we may no longer be able to make changes.
Enter your promo code in the designated box at checkout. The discount will be applied automatically before payment.
Please note that only one promo code can be used per order.
If you entered an incorrect shipping address, please contact us immediately.Address changes are only possible before the order is shipped.
Once shipped, we are unable to redirect the package, and a new order may be required.
🚚 Shipping & Delivery
We offer free standard shipping on all orders.
Once your order has been shipped, you will receive a confirmation email with a tracking number.You can use this tracking number to check your shipment status through the tracking link provided.
Delivery time depends on the type of product ordered.
Order Processing: 1–3 business days
Estimated Transit Time:
● Small items: 10–15 business days
● Large furniture: 30–50 business days
Total Estimated Delivery Time:
● Small items: 11–18 business days
● Large furniture: 31–53 business days
Business days exclude weekends and public holidays. Delivery times may vary during peak seasons, due to customs processing, severe weather, remote destinations, or other circumstances outside our control.
Free standard shipping is available on all orders with no minimum purchase required. Once your order ships, you will receive a confirmation email containing tracking information.
🔄 Returns & Exchanges
WWe offer a 30-day return policy on most items.Returned products must be unused, in their original condition, and include original packaging.For full details, please visit our Returns & Refunds page.
If your item arrives damaged, please contact us within 48 hours of delivery.We will arrange a replacement or repair at no additional cost.Please keep all packaging materials and provide clear photos of the damage to help us process your claim quickly.