FAQs

Our furniture is made from carefully selected, high-quality materials, including solid wood, engineered wood, metal, and premium upholstery fabrics. Each product is designed with both durability and aesthetics in mind.For detailed material information, please refer to the product description on each product page.

Some items require minimal assembly. Clear instructions and necessary tools are included in the package. Most customers can complete the assembly within a short time.

To save your time and reach our support quickly, please follow below steps:

• Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
• Capture screenshot or video for the issue you get.
• Specify which template and version you are using.
• Describe clearly how to reproduce the issue.
• Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

We accept the following payment methods:
Visa, Mastercard, American Express, JCB, Shop Pay, Apple Pay, Google Pay, and PayPal.

If you need to cancel or modify your order, please contact our customer support as soon as possible.
Once the order has been processed or shipped, we may no longer be able to make changes.

Enter your promo code in the designated box at checkout. The discount will be applied automatically before payment.
Please note that only one promo code can be used per order.

If you entered an incorrect shipping address, please contact us immediately.Address changes are only possible before the order is shipped.

Once shipped, we are unable to redirect the package, and a new order may be required.

We offer free standard shipping on all orders.

Once your order has been shipped, you will receive a confirmation email with a tracking number.You can use this tracking number to check your shipment status through the tracking link provided.

UDelivery time typically ranges from 10–45 business days, depending on your location and the product ordered.
Estimated delivery times are for reference and may vary slightly during peak seasons.
To help you better understand the process, delivery usually includes the following stages:
● Order Processing: 3–7 business days
● International Transit: 7–30 business days
● Local Delivery: 3–8 business days
Most customers receive their orders within 20–30 business days.
Once shipped, your order will be fully trackable, and you will receive regular status updates.
Furniture items are carefully packaged and shipped via reliable logistics partners to ensure safe delivery.

WWe offer a 30-day return policy on most items.Returned products must be unused, in their original condition, and include original packaging.For full details, please visit our Returns & Refunds page.

If your item arrives damaged, please contact us within 48 hours of delivery.We will arrange a replacement or repair at no additional cost.Please keep all packaging materials and provide clear photos of the damage to help us process your claim quickly.