Widerrufsrecht

We understand that you may occasionally need to return a product. This policy explains our return eligibility requirements, return process, shipping responsibilities, and refund timelines.

1. Our Commitment to You

We strive to provide accurate product information, reliable service, and quality products. If your order arrives damaged, defective, or incorrect, please contact us promptly so that we can make it right.

2. Return Eligibility

Please review the following requirements before requesting a return:

  • 30-Day Return Window: Eligible products may be returned within 30 days after delivery.

  • Product Condition: Returned products must be new, unused, uninstalled, and unassembled where applicable. Products must be returned in their original packaging with all parts, accessories, manuals, and other included materials.

  • Buyer-Remorse Returns: For returns due to personal preference, ordering the wrong item, or other buyer-remorse reasons, the customer is responsible for all return shipping costs.

  • Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or incorrect, please contact us within 48 hours after delivery. Please include your order number and clear photographs or video showing the issue. After verification, we will provide a replacement or a full refund at no additional cost to you.

  • Restocking Fee: We do not charge a restocking fee for eligible returns.

3. How to Request a Return

All returns must be authorized before the product is mailed. Please follow the steps below:

  1. 1

    Contact Customer Support: Email order@roomert.com within 30 days after delivery. Include your order number, the product you wish to return, and the reason for the return.

  2. 2

    Receive Return Instructions: After reviewing your request, our customer service team will provide the applicable return address and return instructions.

  3. 3

    Package and Mail the Product: Securely package the product in its original packaging. We recommend using a trackable shipping service and retaining your shipping receipt until the return has been completed.

Please do not send a return to the manufacturer, the address shown on the original package, or our business contact address unless our customer service team specifically instructs you to do so. Unauthorized returns may not be accepted.

4. Inspection and Refund Process

Once the returned product is delivered to the designated return address, it will be inspected to confirm that it meets the return eligibility requirements. We will notify you by email after the inspection is completed.

  • Approved Refunds: Approved refunds will be returned to the original payment method within 5 to 10 business days after the returned product has been received and inspected.

  • Bank Processing Time: After we issue the refund, your bank or payment provider may require additional time to post the credit to your account. This processing time is controlled by the financial institution.

  • Late or Missing Refunds: If more than 10 business days have passed since we approved your refund, please first contact your bank or payment provider. If the refund still cannot be located, contact us at order@roomert.com.

5. Contact Us

If you have questions about a return, damaged product, or refund, please contact our customer service team. We normally respond within 1 to 2 business days.