Contact information

Contact Us

We value your feedback and are here to help. For any questions, order inquiries, or business cooperation, please feel free to contact us:

  • Brand Name: Roomert

  • Legal Entity: HankoPremium

  • Customer Support Phone: +81 3-5843-8598

  • Customer Support Email: order@roomert.com

  • Physical Address: Suite 301, VORT Shinbashi II, 6-13-12 Shinbashi, Minato-ku, Tokyo, 105-0004, Japan

Our customer support team is available Monday through Friday, from 9:00 AM to 6:00 PM (GMT+9). We will respond to all email inquiries within 24 business hours.