1. Seller (Distributor)

• Legal Corporate Name: HankoPremium

• Brand Name: Roomert

• Representative: [Please insert the name of your representative, e.g., Taro Yamada]

2. Location & Contact Information

• Address: Suite 301, VORT Shinbashi II, 6-13-12 Shinbashi, Minato-ku, Tokyo, 105-0004, Japan

• Phone Number: +81 3-5843-8598

• Email Support: order@roomert.com

• Operating Hours: Monday to Friday, 10:00 AM - 5:00 PM (JST) (Excluding weekends and public holidays)

3. Sales Price (Product Prices)

The sales price of each product is displayed on the respective product page. Prices are listed in USD (US Dollars).

4. Additional Fees & Charges

• Shipping Fees: We offer Free Shipping on all orders. No shipping fees will be charged at checkout.

• Taxes & Customs:

  • For Customers in Japan: Local consumption tax is applied at checkout.

  • For International Customers (including the United States): Sales tax is not collected by us at checkout. Customers are solely responsible for any applicable local import duties, customs tariffs, or clearance fees imposed by their destination country upon delivery.

5. Methods and Timing of Payment

We accept the following payment methods:

• Credit & Debit Cards: Visa, Mastercard, American Express, JCB, etc. (processed via Shopify Payments)

• Express Checkouts: Shop Pay, PayPal, Apple Pay, Google Pay

• Local Payment Methods: Line Pay, PayPay, and Convenience Store Payments (Konbini)

• Payment Timing: Payment is processed immediately upon order confirmation. For Convenience Store Payments (Konbini), order processing will begin once the cash payment is completed at the selected store.

6. Delivery Time (Timing of Provision of Goods)

• Order Processing: Orders are typically processed within 1 to 3 business days.

• Standard Delivery Timeline: Delivery typically takes 15 to 30 business days depending on the destination and shipping method selected. Specific estimated delivery timelines and carrier details are updated on our Shipping Policy page.

7. Returns, Exchanges, and Warranties

We understand that sometimes you may need to return or exchange a product. Our goal is to ensure that you have the best shopping experience possible, so we have outlined our returns and exchanges policy below.

Our Guarantee to You

We strive to provide you with the highest quality products and excellent customer service. If you are not completely satisfied with your purchase, please let us know, and we will do our best to make it right.

Returns Policy Overview

If you wish to return or exchange a product, please review the following guidelines:

• New items can be returned or exchanged within 30 days of purchase.

• Original shipping fees and handling charges (if any) are non-refundable.

• Customers are responsible for the cost of return shipping.

• Made-to-order and special-order items, including all products not included in our Ready to Ship collection, are not eligible for returns or exchanges.

Warranty Policy

We stand behind the quality of our products. If you encounter any issues with a product covered by our warranty, please contact our customer service team for assistance.

Our warranty policy covers manufacturing defects and does not include damage caused by misuse or normal wear and tear. Please refer to the specific warranty information provided with your product for more details.

If you have any questions or need further assistance regarding our returns and exchanges policy or warranty, please don't hesitate to contact our customer service team at order@roomert.com. We are here to help!