1. Shipping Rates & Costs

We are pleased to offer Free Standard Shipping on all orders, with no minimum purchase required, to our customers in the United States.

There are no hidden shipping fees, taxes, or duties added to your order at checkout. The price you see is the final price you pay.

2. Shipment Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Transit Time & Delivery Estimates

To ensure your products arrive safely, we choose the most appropriate shipping method depending on the size and weight of the items.

We categorize our shipments into two types:

*Please note: Large items require specialized oversized freight handling and local truck appointment delivery to prevent transit damage.*

While we make every effort to deliver your order within these estimated timeframes, shipping delays can occasionally occur due to customs clearance, carrier scheduling, or severe weather.

4. Oversized Delivery Appointment (For Large Items)

For large and heavy items (such as sofas and beds), the local delivery carrier will contact you via phone or email using the contact info provided at checkout to schedule a specific delivery window. Please ensure your contact details are accurate.

5. Shipment Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). You can monitor your shipment's progress in real-time.

6. Damages

If you receive your order damaged, please contact our support team immediately at order@roomert.com. Please save all packaging materials and damaged goods, and take photos so we can assist you with a replacement or refund file.

For any further inquiries regarding shipping, please contact us at:

• Email: order@roomert.com
• Phone: +81 3-5843-8598
• Address: Suite 301, VORT Shinbashi II, 6-13-12 Shinbashi, Minato-ku, Tokyo, 105-0004, Japan