Customer Service order@roomert.com
Free shipping on All Orders. No Minimum Purchase





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Free standard shipping
Eligible items may be returned by mail within 30 days after delivery. Items must be unused, unassembled, in resalable condition, and returned with all original packaging, parts, manuals, and accessories. Clearance items and custom-made furniture are not eligible for return.
Before returning an item, please contact order@roomert.com to obtain the return address and return instructions. Please do not send returns without prior authorization.
For returns due to personal preference or buyer's remorse, the customer is responsible for return shipping costs. If an item arrives defective, damaged, or incorrect, please contact us within 48 hours after delivery. We will provide a replacement or full refund at no additional cost.
We do not charge a restocking fee. After the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
"Beat the summer heat with sensory soothing comfort."
Keep your pets cool, calm, and cozy all summer long. The BreezeCalm™ Pet Cooling Mat features an innovative 3D bean-shaped cooling fabric that lowers skin temperature instantly upon contact. Paired with an adorable, built-in bunny-ear pillow, it delivers the ultimate cloud-like sleep experience while blending effortlessly into your minimalist home decor.
Please measure your pet's sleeping length to ensure the perfect fit.
| Size | Dimensions (Inches) | Dimensions (cm) | Pet Weight Limit |
|---|---|---|---|
| S | 22" × 18" | 57 × 45 cm | Up to 6 lbs (Kittens / Tea-cup breeds) |
| M | 24" × 18" | 61 × 46 cm | Up to 9 lbs (Standard Cats / Pomeranians) |
| L | 27" × 19" | 70 × 48 cm | Up to 17 lbs (Large Cats / Chihuahuas / Pugs) |
| XL | 30" × 21" | 78 × 54 cm | Up to 22 lbs (French Bulldogs / Corgis) |
| XXL | 44" × 28" | 112 × 71 cm | Up to 55 lbs (Shiba Inus / Border Collies) |
*Tip: If your pet prefers more room to stretch out or has thick fur, we highly recommend ordering one size up.
• Available Colors: Aero Blue, Blush Pink, Sage Green
• Materials: Premium Mica Cooling Fiber, 3D Soothing Polyester Mesh, Non-Slip Dotted Bottom
• Care Instructions: Fully machine washable. Wash cold on a gentle cycle. Air dry in the shade to maximize the longevity of the cooling fibers. Do not iron or bleach.








We offer free standard shipping on all orders with no minimum purchase required.
Order processing time: 1–3 business days.
Estimated transit time:
● Small items: 10–15 business days
● Large furniture: 30–50 business days
Total estimated delivery time:
● Small items: 11–18 business days
● Large furniture: 31–53 business days
Business days exclude weekends and public holidays. Delivery times may vary during peak seasons, customs processing, severe weather, remote-area delivery, or other circumstances outside our control. Once your order ships, you will receive a confirmation email with tracking information.
Eligible items may be returned by mail within 30 days after delivery. Items must be unused, unassembled, in resalable condition, and returned with all original packaging, parts, manuals, and accessories. Clearance items and custom-made furniture are not eligible for return.
To request a return, contact order@roomert.com before sending the item. We will provide the return address and instructions.
Customers are responsible for return shipping costs when returning an item for personal reasons or buyer's remorse. If your item arrives defective, damaged, or incorrect, contact us within 48 hours after delivery. We will provide a replacement or full refund at no additional cost.
No restocking fee applies. After the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
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