Customer Service order@roomert.com
Free shipping on All Orders. No Minimum Purchase
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Customer Service order@roomert.com
Free shipping on All Orders. No Minimum Purchase
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Free standard shipping
Eligible items may be returned by mail within 30 days after delivery. Items must be unused, unassembled, in resalable condition, and returned with all original packaging, parts, manuals, and accessories. Clearance items and custom-made furniture are not eligible for return.
Before returning an item, please contact order@roomert.com to obtain the return address and return instructions. Please do not send returns without prior authorization.
For returns due to personal preference or buyer's remorse, the customer is responsible for return shipping costs. If an item arrives defective, damaged, or incorrect, please contact us within 48 hours after delivery. We will provide a replacement or full refund at no additional cost.
We do not charge a restocking fee. After the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
"A stylish 2-in-1 elevated retreat where lounge comfort meets daily scratching satisfaction."
Upgrade your pet’s lounging experience with the Elevated Wooden Cat Hammock Bed & Sisal Scratcher. Designed with a minimal, furniture-grade solid wood frame, this elevated cat bed keeps your furry friend off cold or humid floors while offering a breathable faux-sisal woven surface that satisfies their natural scratching instincts without messy cardboard debris.
Choose the perfect size to fit your pet's body length and sleeping style:
| Size | Dimensions (L × W × H) | Dimensions (cm) | Weight Capacity | Recommended For |
|---|---|---|---|---|
| S | 19" × 19" × 6" | 48 × 48 × 15 cm | Up to 11 lbs (5 kg) | Kittens, Small Domestic Cats, Chihuahuas |
| M | 24" × 19" × 6" | 60 × 48 × 15 cm | Up to 27 lbs (12 kg) | Standard Adult Cats, British Shorthairs, Frenchies |
| L | 28" × 19" × 6" | 70 × 48 × 15 cm | Up to 38 lbs (17 kg) | Large Cat Breeds (Maine Coon, Ragdoll), Multi-Cat Cuddling |
*Pro Tip: If your cat loves stretching out completely while sleeping, we recommend choosing Size M or L for extra legroom.
• Materials: Natural Solid Wood Frame, Scratch-Resistant Faux-Sisal Composite Fabric.
• Assembly: Quick tool-free screw setup. Assembles in less than 3 minutes.
• Care Instructions: Detach fabric mat and machine wash on cold, delicate cycle or hand wash. Air dry only. Wipe wood frame clean with a dry towel.
We offer free standard shipping on all orders with no minimum purchase required.
Order processing time: 1–3 business days.
Estimated transit time:
● Small items: 10–15 business days
● Large furniture: 30–50 business days
Total estimated delivery time:
● Small items: 11–18 business days
● Large furniture: 31–53 business days
Business days exclude weekends and public holidays. Delivery times may vary during peak seasons, customs processing, severe weather, remote-area delivery, or other circumstances outside our control. Once your order ships, you will receive a confirmation email with tracking information.
Eligible items may be returned by mail within 30 days after delivery. Items must be unused, unassembled, in resalable condition, and returned with all original packaging, parts, manuals, and accessories. Clearance items and custom-made furniture are not eligible for return.
To request a return, contact order@roomert.com before sending the item. We will provide the return address and instructions.
Customers are responsible for return shipping costs when returning an item for personal reasons or buyer's remorse. If your item arrives defective, damaged, or incorrect, contact us within 48 hours after delivery. We will provide a replacement or full refund at no additional cost.
No restocking fee applies. After the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
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