Customer Service order@roomert.com
Free shipping on All Orders. No Minimum Purchase
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Customer Service order@roomert.com
Free shipping on All Orders. No Minimum Purchase
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Free standard shipping
Eligible items may be returned by mail within 30 days after delivery. Items must be unused, unassembled, in resalable condition, and returned with all original packaging, parts, manuals, and accessories. Clearance items and custom-made furniture are not eligible for return.
Before returning an item, please contact order@roomert.com to obtain the return address and return instructions. Please do not send returns without prior authorization.
For returns due to personal preference or buyer's remorse, the customer is responsible for return shipping costs. If an item arrives defective, damaged, or incorrect, please contact us within 48 hours after delivery. We will provide a replacement or full refund at no additional cost.
We do not charge a restocking fee. After the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
"Built for active rest. A scratch-resistant, easy-to-clean cushion designed for pets who love to dig, nestle, and nap."
Say goodbye to flimsy pet mats that tear, collect fur, and hold odors. The Heavy-Duty Scratch-Resistant Pet Bed Mat is engineered with high-density oxford weave fabric that withstands aggressive digging and chewing instincts. Stuffed with high-resilience silk-cotton filling, it provides cloud-like support for Pugs, French Bulldogs, and cats alike, while keeping cleaning completely hassle-free.
Please check both shape options and dimensions below to match your pet's sleeping posture:
| Shape & Spec | Dimensions (Inches) | Dimensions (cm) | Best For (Weight) | Breed Examples |
|---|---|---|---|---|
| Round L | 18" Diameter | Ø 45 cm | Up to 12 lbs | Kittens, Chihuahuas, Mini Pomeranians |
| Round XL | 22" Diameter | Ø 55 cm | Up to 22 lbs | Adult Cats, Pugs, Shih Tzus, Maltipoo |
| Rectangle L | 22" × 16" | 55 × 40 cm | Up to 18 lbs | Ragdoll Cats, Pugs, Boston Terriers |
| Rectangle XL | 26" × 18" | 65 × 45 cm | Up to 30 lbs | French Bulldogs, Corgis, Shiba Inus |
| Rectangle XXL | 30" × 20" | 75 × 50 cm | Up to 45 lbs | Large Corgis, Cocker Spaniels, Beagle Mixes |
*Tip: If your pet likes to stretch out completely, we recommend choosing the Rectangle style and sizing up.
• Interior Core: Filled with high-density, eco-friendly silk-cotton stuffing that maintains resilience and posture support even after repeated washes.
• Durable Architecture: Reinforced double-stitched seams designed specifically for scratchers, pawers, and chewers.
• Care Instructions: Water-resistant versions can be rinsed directly under a tap/hose and air-dried. Machine wash cold on a delicate cycle for deep cleaning. Do not bleach.
We offer free standard shipping on all orders with no minimum purchase required.
Order processing time: 1–3 business days.
Estimated transit time:
● Small items: 10–15 business days
● Large furniture: 30–50 business days
Total estimated delivery time:
● Small items: 11–18 business days
● Large furniture: 31–53 business days
Business days exclude weekends and public holidays. Delivery times may vary during peak seasons, customs processing, severe weather, remote-area delivery, or other circumstances outside our control. Once your order ships, you will receive a confirmation email with tracking information.
Eligible items may be returned by mail within 30 days after delivery. Items must be unused, unassembled, in resalable condition, and returned with all original packaging, parts, manuals, and accessories. Clearance items and custom-made furniture are not eligible for return.
To request a return, contact order@roomert.com before sending the item. We will provide the return address and instructions.
Customers are responsible for return shipping costs when returning an item for personal reasons or buyer's remorse. If your item arrives defective, damaged, or incorrect, contact us within 48 hours after delivery. We will provide a replacement or full refund at no additional cost.
No restocking fee applies. After the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
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