Customer Service order@roomert.com
Free shipping on All Orders. No Minimum Purchase
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Customer Service order@roomert.com
Free shipping on All Orders. No Minimum Purchase
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Free standard shipping
Eligible items may be returned by mail within 30 days after delivery. Items must be unused, unassembled, in resalable condition, and returned with all original packaging, parts, manuals, and accessories. Clearance items and custom-made furniture are not eligible for return.
Before returning an item, please contact order@roomert.com to obtain the return address and return instructions. Please do not send returns without prior authorization.
For returns due to personal preference or buyer's remorse, the customer is responsible for return shipping costs. If an item arrives defective, damaged, or incorrect, please contact us within 48 hours after delivery. We will provide a replacement or full refund at no additional cost.
We do not charge a restocking fee. After the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
"Instant heat relief meets pastel dopamine aesthetics. Keep your furry friend cool, refreshed, and comfortable all summer long."
Beat the summer heat with the Rainbow Self-Cooling Pet Gel Mat. Powered by pressure-activated cooling gel technology, this mat absorbs and dissipates your pet's body heat instantly without electricity, water, or refrigeration. Encased in a heavy-duty, scratch-resistant PVC fabric shell, it withstands stubborn claws while adding a vibrant touch of rainbow pastel to your modern home decor.
Choose the ideal size according to your pet's sleeping stretch:
| Size | Dimensions (Inches) | Dimensions (cm) | Weight Range | Recommended Breed Examples |
|---|---|---|---|---|
| XS | 12" × 16" | 30 × 40 cm | Up to 5 lbs | Newborn Kittens, Teacup Pups, Rabbits |
| S | 16" × 20" | 40 × 50 cm | Up to 16 lbs | Adult Cats, Chihuahuas, Pomeranians |
| M | 18" × 24" | 45 × 60 cm | Up to 33 lbs | Pugs, French Bulldogs, Corgis, Beagles |
| L | 24" × 35" | 60 × 90 cm | Up to 55 lbs | Border Collies, Huskies, Shiba Inus |
| XL | 28" × 43" | 70 × 110 cm | Up to 77 lbs | Golden Retrievers, Labradors, German Shepherds |
*Pro Tip: For extra chilling power on extreme heatwave days, place the mat in the refrigerator for 15–20 minutes before use!
• Materials: Premium Waterproof PVC Composite Fabric, Non-Toxic Hydrogel Filling Core.
• Safety Standard: 100% non-toxic and safe if accidentally punctured (though heavy-duty shell prevents tear).
• Care Instructions: Wipe clean with a damp cloth or spray down with clean water and mild soap. Air dry in a shaded area. Do not machine wash or dry clean. Keep away from direct boiling heat sources.
We offer free standard shipping on all orders with no minimum purchase required.
Order processing time: 1–3 business days.
Estimated transit time:
● Small items: 10–15 business days
● Large furniture: 30–50 business days
Total estimated delivery time:
● Small items: 11–18 business days
● Large furniture: 31–53 business days
Business days exclude weekends and public holidays. Delivery times may vary during peak seasons, customs processing, severe weather, remote-area delivery, or other circumstances outside our control. Once your order ships, you will receive a confirmation email with tracking information.
Eligible items may be returned by mail within 30 days after delivery. Items must be unused, unassembled, in resalable condition, and returned with all original packaging, parts, manuals, and accessories. Clearance items and custom-made furniture are not eligible for return.
To request a return, contact order@roomert.com before sending the item. We will provide the return address and instructions.
Customers are responsible for return shipping costs when returning an item for personal reasons or buyer's remorse. If your item arrives defective, damaged, or incorrect, contact us within 48 hours after delivery. We will provide a replacement or full refund at no additional cost.
No restocking fee applies. After the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
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